Return and Refund Policy – Chocolates

we take great pride in curating a delightful selection of chocolates from around the world. We want your experience with our chocolates to be as sweet as can be. However, we understand that sometimes, circumstances may necessitate a return or refund. Please take a moment to review our Return and Refund Policy to ensure a smooth and enjoyable shopping experience.

Returns

We gladly accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 60 days. Please note that shipping fees are non-refundable.

Exchanges

If you received a damaged or defective item and need to exchange it for the same item, please contact our customer support team at chocolatewalenterprise1110@gmail.com within 2 days of receiving the product.

Non-returnable Items

Certain items are non-returnable, including:

• Perishable goods such as chocolates (unless they arrived damaged or defective).
• Personalized or custom-made items.
• Gift cards.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at chocolatewalenterprise1110@gmail.com to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, along with a copy of your order confirmation or packing slip.
3. Ship the item to the address provided with your RA number. You will be responsible for return shipping costs.

Lost or Stolen Packages

Chocolatewala is not responsible for lost or stolen packages. If your tracking information confirms that the package was delivered but you have not received it, please contact the carrier directly to file a claim.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team at chocolatewalaenterprise1110@gmail.com or 9429168604. We’re here to assist you and ensure your chocolate shopping experience is nothing short of delightful.

Please note that this Return and Refund Policy applies only to purchases made on chocolatewala.com. If you purchased our chocolates through a third-party retailer, please refer to their respective return and refund policies.

Thank you for choosing [Your Website Name] for your chocolate cravings. We appreciate your trust in us and are committed to providing you with the finest chocolates and exceptional customer service.

Last Updated: 07-09-2023